Program Implementation Analyst
The National Rural Electric Cooperative Association (NRECA), with offices in Arlington, VA and Lincoln, NE is the trade association for over 900 consumer-owned electric cooperatives serving more than 42 million people. NRECA is committed to harnessing the strength of Americas electric cooperatives into a single powerful voice. NRECA has won the following awards over the past few years:
- Top Workplace by the Washington Post
- 100 Best Places to Work - ComputerWorld Magazine
- 50 Best Places to Work - The Washingtonian
- CARE Award Recipient - Recognizing organizations that promote a positive work-life balance
- 50 Greatest places to Work - AARP
- Best Place to Work Award Recipient - Lincoln, NE
- Gold Well Workplace - Wellness Councils of America
- State of NE Governor's Wellness Award - Grower Level
At NRECA, we work with people who are leaders in their fields. They are down-to-earth, hardworking professionals committed to helping our members serve their communities. Our work is interesting, constantly evolving, and requires new skills to meet the evolving needs of a dynamic industry. In this collegial, inclusive work environment, united around the compelling purpose and history of electric cooperatives, we thrive. And topping it off, NRECA cares about each persons overall well-being, encouraging health, financial security, and a sustainable work/life balance. EEO/AA- M/F/Disability/Protected Veteran Status/Genetic Data
Program Implementation Analyst-P2
Ensures Health & Welfare and Pension plan proposals and changes are accurately updated in internal systems. Executes and monitors processes to create and load weekly and ad hoc proposal files to the group plan administration system. Creates plan update files and transmits to vendor on a timely basis. Identifies and documents system enhancements and defects. Performs user acceptance testing for system releases.
Purpose and Mission
Processes group and pension plan proposals. Verifies that individual records are updated appropriately within the established timeframe. Ensures correct adjustments and/or billing is reflected on invoices. Monitors daily, weekly, and monthly reports to verify the accurateness of plan processing. Troubleshoots and resolves displayed errors and discrepancies in a timely manner. Updates proposal statuses in the HEAT workflow system and ensure all documentation and correspondence is attached to each proposal ticket.
Performs quality reviews on proposal submissions completed by team members. Recommends procedural changes and streamlines processes by periodically reviewing workflows and quality controls. Updates approved processing procedures on Plan Implementations Sharepoint site as needed.
Acts as lead and subject matter expert on system processing of incoming Cooperative Splits, Mergers and New Subgroups. Partners with internal staff to ensure required documentation and information has been received and approved. Serves as the Cooperative point of contact for member related inquiries and discrepancies.
Researches complex cases and issues and resolves problems in an efficient timely manner while maintaining a high standard of customer service.
Collaborates with New Business/Market Research Advisors and Benefit Service Representatives with the onboarding and implementation of new business and plan changes.
Serves as back-up to Program Implementation Advisor. Executes and monitors processes to create and load weekly and ad hoc proposal files to the group plan administration system. Creates the associated change control files and transmits to vendor on a timely basis. Produces Manual ID cards upon request. Works with vendor to resolve Health ID Card issues.
Provides training and acts a mentor to existing and new team members.
Responsible for the proper security and disposal of any confidential information that he or she may possess in the course of performing this positions job duties, in accordance with NRECAs Personnel & Administrative Policy and HIPAA Privacy and Security Policies & Procedures Manuals.
Requirements and Qualifications
Bachelors Degree or an equivalent combination of education, training and additional experience.
3-5 years of experience of Health and Welfare and/or Pension Benefits
Knowledge and general experience in employee benefits industry
Highly organized and detailed oriented
Experience ensuring data quality in large transactional systems
Ability to define end user system requirements and perform user acceptance testing
Strong problem solving and analytical skills
Exceptional customer service, verbal and written communication skills
Experience with defining and documenting procedures
Adept at training colleagues on business processes and systems
Proficient in Microsoft Office specifically Excel and Access. JIRA, Sharepoint, Omni experience preferred
Ability to work independently and within a project team structure
Disclaimer Statement: The preceding job description has been written to reflect managements assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.